Systems Administration & IAM
Microsoft technologies, Windows/Linux servers, Azure, Active Directory, CyberArk and Oracle identity systems.
Managed IT SupportRapid incident response
Professional
IT support
for your business.
Security, rapid response and stable systems — for businesses that cannot afford downtime.
✓ Windows, Linux, Azure, Active Directory, VPN
✓ Rapid response and clear SLA terms
✓ Experience with SMEs, financial institutions and corporate environments
✓ 24/7 support by individual arrangement
24+Years of accumulated experience
7Service areas
24/7support by individual arrangement
About usYour reliable
Your reliable
IT partner
INTELICOM brings together technical specialists, sales consultants, project management, software implementation, audit expertise and process optimisation. We work with small and medium-sized businesses and corporate clients, connecting technology solutions with business needs.
Our approach is built around long-term partnerships — from understanding requirements and planning to implementation, support and ongoing optimisation. Scope and responsibilities are defined for each assignment.
24+ yearsAccumulated experience
Corporate clientsFinancial institutions and international companies
English AdvancedCommunication in English
SLA-driven serviceClear terms and accountability
Hardware Support & Printer Service
HP, Epson, Canon and Samsung certifications. Field support, printer maintenance and international experience.
Networks, VPN, Firewall & CCTV
MikroTik, pfSense, VLAN, VPN, fibre networks, backup and CCTV systems.
ServicesA full range of
A full range of
IT solutions
From managed support to corporate implementations — with technical expertise, project coordination and support for software implementation and optimisation.
Managed IT Support
Helpdesk, remote support, on-site visits, monitoring, preventive maintenance and clear SLA terms for your business.
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Systems Administration
Windows Server, Linux, Active Directory, Azure, virtual machines, backup and disaster recovery.
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Network Support
LAN/WAN, DHCP, DNS, VLAN, VPN, MikroTik, pfSense, fibre networks, routing & switching.
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Identity & Access Management
RSA SecurID, CyberArk, Oracle Identity, CMDB, AD/LDAP synchronisation and password policies.
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Print Device Support
HP, Epson, Canon, Samsung — printers, MFPs and peripherals. Installation, service and preventive maintenance.
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CCTV & Additional Solutions
CCTV systems, network security, archiving, technical consulting and hardware/software implementation.
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Our team
Different capabilities. A shared focus on your business.
We bring together technical expertise, client relations, project management, software implementation, audit assessment and process optimisation. We connect an understanding of your needs with the organisation, delivery and improvement of technology solutions.
Business Development & Client Relations
Understanding needs, preparing proposals and developing partnerships.
Project Management
Coordinating the agreed scope, stages, participants and delivery communications.
IT Infrastructure & Technical Support
Systems, access, networks and equipment — with attention to your entire IT environment.
Software Implementation & Optimisation
Preparing, configuring and implementing solutions for effective everyday use.
Audit & Process Assessment
Reviewing the current situation, identifying gaps and recommending improvements.
Process & Workflow Optimisation
Improved workflows, clear responsibilities and fuller use of existing resources and technology.
Who we work withIndustries we
Industries we
serve
Small and medium-sized businesses
Managed support, networks and servers
Offices and commercial companies
Helpdesk, printers and peripherals
Manufacturing companies
Network infrastructure and CCTV
Financial institutions
IAM, security and corporate platforms
Logistics and distribution
Systems administration and cloud
International teams and outsourcing
Remote support and corporate environments
How we workA transparent process,
A transparent process,
measurable results
01
Needs assessment
We clarify business needs, review the IT environment and workflows, and define priorities.
02
Plan development
We define the scope, milestones, schedule, responsibilities and budget. Managed support includes agreed SLA terms.
03
Implementation and monitoring
We coordinate technical and software implementation, support users and track delivery of the agreed activities.
04
Reporting and optimisation
We report on results and improve systems and workflows. Audit assessment and recommendations are included where agreed in the scope.
✓ Rapid response✓ Transparency✓ Documentation✓ Accountability✓ Security
Business needs
Technology in support of your business.
Every organisation has different priorities. We connect technical expertise with project management, software implementation and process assessment — according to the needs of each assignment.
IT that supports day-to-day work
- Business need
- Your team needs working devices, access to systems and a clear way to get help when technical issues arise.
- Our approach
- We organise support for systems, networks and equipment, with agreed priorities, responsibilities and response terms.
Planned change and business growth
- Business need
- A new office, new employees or an infrastructure change requires technical tasks to be coordinated with day-to-day operations.
- Our approach
- We combine technical assessment, project planning and delivery coordination, clarifying the stages, dependencies and input needed from everyone involved.
Software connected to your workflows
- Business need
- The chosen system needs to support real tasks and be used effectively by the people who work with it.
- Our approach
- We support software preparation, configuration, checks and go-live. Subsequent optimisation is informed by user feedback and the agreed scope.
A clear basis for improvement
- Business need
- Before making the next change, it is important to understand where there are gaps, unclear responsibilities or opportunities to improve the way work is organised.
- Our approach
- We review processes and internal controls against pre-agreed criteria and formulate findings, recommendations and priorities.
ContactSend an enquiry
Send an enquiry
for a tailored quote
Tell us about your IT environment and we will prepare a tailored proposal aligned with your needs and budget.
AddressSofia, Bulgaria
Phone+359 882 522 369
Emailoffice@intelicom.bg
Business hoursMon–Fri: 09:00–18:00